Customer Engagement Director

7 days ago


Winder, Georgia, United States Sunset Finance Full time

Sunset Finance is seeking a highly skilled Customer Engagement Director to join our team. As a key member of our operations department, you will be responsible for developing and implementing strategies to improve customer engagement and reduce delinquencies.

About the Role:

We are looking for an experienced professional who can effectively manage a team of collectors and provide guidance on best practices for resolving customer disputes. Your primary goal will be to drive revenue growth by optimizing collections processes and improving customer engagement.

Key Responsibilities:

  • Manage a team of collectors to ensure efficient and effective collections
  • Analyze customer data to identify trends and areas for improvement
  • Develop and implement strategies to improve customer engagement and reduce delinquencies
  • Maintain accurate records and reports to track progress and identify areas for improvement
  • Collaborate with other departments to ensure seamless communication and process optimization

Requirements:

To be successful in this role, you will need:

  • Previous experience in collections or a related field
  • Excellent leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving skills and attention to detail
  • A valid driver's license and reliable transportation

Estimated Salary:$70,000 - $90,000 per year, depending on experience



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