Learning Experience Specialist

1 week ago


Phoenix, Arizona, United States Fullbay Full time
Job Summary
", "">About the Role
", "Salary: $51,600 - $57,900 per year
", "

This is an exciting opportunity to join Fullbay as a Learning Experience Specialist.

", "

In this role, you will be responsible for designing and delivering high-quality learning experiences for internal teams and customers. You will work closely with subject matter experts to create engaging content, such as training modules, e-learning courses, and instructional guides, that support employee development and customer success.

", "

You will apply instructional design principles and multimedia tools to transform complex information into easy-to-understand materials.

", "

Your responsibilities will include:

", "
  • Designing instructional materials for internal teams and customers, including e-learning modules, videos, graphics, webinars, and job aids following internal SOPs and Formatting Guidelines.", "
  • Collaborating with subject matter experts to gather information and ensure content accuracy.", "
  • Applying instructional design best practices to create engaging, learner-focused materials.", "
  • Continuously assessing and improving learning materials based on feedback and performance metrics.", "
  • Updating training content (Help & Training Articles and e-learning modules) to reflect new features and processes.", "
  • Managing Fullbay Learn (Learning Management System), including uploading, testing, assigning, troubleshooting, and reporting on launched training materials for internal and external audiences.", "
  • Maintaining project documentation and course folders.", "
  • Following Role Employee Checklist/SOPs, etc.
", "

Requirements

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  • Bachelor's degree in Training Education, Communications, or equivalent work experience.", "
  • One to Two+ years work experience designing and developing web-based training for customers, preferably within a SaaS-based environment.", "
  • Strong communication and collaboration skills.", "
  • Ability to simplify complex information and present it clearly.", "
  • Knowledge of learning styles and how to build compelling video, text, and visual content.
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Benefits

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We offer competitive compensation, remote work opportunities, and a collaborative work environment.



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