Clinical Case Management Specialist

3 hours ago

Queens Village, New York, United States ICL Full time
Job Summary

The Clinical Case Management Specialist is a mental health professional who reports directly to the Program Director. This position is primarily clinical and consultative, providing services to the Adult Home Supported Housing Program. The Clinical Case Management Specialist will ensure a smooth transition for Adult Home Residents moving into Supported Housing via the Impacted Adult Home Initiative. Key responsibilities include attending care coordination meetings, collaborating with ICL in-reach staff and external care coordinators, assessing consumer needs, and discussing/advocating for needed services.

Essential Job Functions
  • Assists the Program Director and case management staff in providing quality clinical and crisis management services across the supported housing system, primarily through consultation and training.
  • Maintains a caseload of consumers, although primary services (counseling, service planning, apartment visits, etc.) are the responsibility of the case management staff.
  • Organizes and facilitates internal case conferences as needed, working with staff to design and implement person-centered, evidence-based interventions to resolve clinical/compliance issues, motivate consumers, and determine the disposition of cases.
  • Attends external case conferences on behalf of the Program; participates in decision-making regarding discharge planning to/from SH programs, inpatient settings, detox/rehab programs, etc.
  • Participates in determining readiness for transition to supported housing, including helping staff identify- and address- skills training needs.
  • Develops and implements treatment plans to help clients overcome addiction.
  • Teaches patients coping mechanisms and best ways to prevent a relapse.
  • Reviews and evaluates recipients' progress about measurable goals described in treatment and care plans.
  • Interviews recipients, reviews records, and confers with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program.
  • Intervenes as an advocate for recipients or recipients to resolve emergency problems in crises.
  • Provides recipients or family members with information about addiction issues and available services and programs, making appropriate referrals when necessary.
  • Modifies treatment plans to comply with changes in recipient status.
  • Coordinates counseling efforts with mental health professionals and other health professionals such as doctors, nurses, and social workers.
  • Attends training sessions to increase knowledge and skills.
  • Plans and implements follow-up and aftercare programs for recipients to be discharged from treatment programs.
Essential Knowledge, Skills, and Abilities
  • Ability to coordinate activities of staff and integrate as part of a multidisciplinary team.
  • Ability to manage multiple projects, delegate tasks, and ensure completion of all tasks assigned and delegated.
  • Ability to manage resources.
  • Ability to solve problems effectively.
  • Ability to work with consumers/residents, families, and staff in a caring and respectful manner and with due understanding of and consideration for cultural differences.
  • Ability to serve as a role model to residents/consumers.
  • Ability to develop, evaluate, implement, and modify a case management plan, meeting all deadlines and productivity standards.
  • Ability to complete written forms and reports accurately and timely.
  • Ability to communicate effectively with staff, consumers/residents, families, and the public.
  • Ability to prepare accurate and timely documentation, reports, and other written material as assigned.
  • Ability to secure the cooperation of and work effectively with others.
  • Ability to work independently and to conform to all applicable safety and accountability measures.
  • Ability to be aware of other's reactions and understand why they react the way they do.
  • Ability to actively look for ways to help people, be compassionate and hopeful.
  • Ability to talk to others to effectively convey information.
  • Ability to listen to what other people are saying and ask questions as appropriate.
  • Ability to identify the nature of problems and propose solutions.
  • Ability to report for work as scheduled consistently.
  • Ability to understand and adhere to internal and external laws, rules, and policies.
  • Knowledge of human behavior and performance, mental processes, and the assessment and treatment of behavioral and affective disorders.
  • Knowledge of group behavior and dynamics, societal trends and influence, cultures, history, migrations, ethnicity, religion, and other cultural dimensions of target recipients.
  • Knowledge of principles and processes involved in planning, coordination, and execution and of the principles and process of supervision.
  • Knowledge of principles and processes for providing services, including needs assessment techniques, quality service standards, alternative delivery systems, and consumer satisfaction evaluation techniques.
  • Knowledge of laws, legal codes, regulations, agency policies, etc., that govern the work of the program.
Qualifications and Experience
  • BS plus a minimum of one year of experience providing direct services to individuals with mental disabilities (i.e., persons diagnosed adequately as suffering from mental illness, alcoholism, or substance abuse) and at least one year of experience providing clinical supervision or consultation.
  • CASAC or CASAC-T and acquisition of full CASAC credential within one year of appointment to the position.
  • Valid NYS driver's license preferred.
Preferred Education and Experience
  • CASAC plus at least two years experience in integrated mental health and substance use assessment and treatment, motivational interviewing techniques, and stage-wise treatment.
  • Knowledge of the principles and practices of harm reduction.
  • Substance abuse counseling experience with individuals with co-occurring mental illness and substance abuse.
  • Experience in providing case management services to individuals with mental illness as defined above.
  • Experience providing clinical consultation and supervision in a community mental health setting.
  • Knowledge of integrated mental health and substance abuse assessment and treatment, motivational interviewing techniques, and stage-wise treatment.
  • Knowledge of the principles and practices of harm reduction.

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