Water Treatment Service Manager

4 days ago


Denver, Colorado, United States Xylem Full time
Job Title: Water Treatment Service Manager

Xylem is seeking a highly skilled Water Treatment Service Manager to join our team. As a key member of our operations team, you will be responsible for leading a team of service professionals and providing tactical and strategic level management to ensure the delivery of best-in-class customer service experiences.

Key Responsibilities:
  • Define and drive customer, employee, and safety management, as well as interpersonal relationship and leadership skills
  • Create and maintain a safe working environment and culture within the organization
  • Translate customer requirements into workforce plans and objectives
  • Ensure team can deliver a best-in-class customer service experience
  • Own overall business performance
  • Must have budgeting (P&L Experience)
  • Actively involved in workforce planning
  • Expected to address and resolve employee relation issues and escalate significant issues to management
  • Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
  • Responsible for attraction, retention, engagement, performance, and development of employees
Requirements:
  • Bachelor's degree strongly preferred; or equivalent military experience; or applicable industry equivalent leadership/manager experience in lieu of degree
  • 5 to 7 years of technical work experience or 3 years of industry specific experience - Combined with 3 years of leadership/manager experience
  • Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions People management Ability to lead and motivate teams Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers Ability to manage conflict with customer or internal issue
What We Offer:
  • Competitive salary range: $70,500.00 - $126,500.00
  • Full benefits package to include Flex Time Off, health, dental, vision, investment savings plan, and other additional miscellaneous benefits
  • Opportunity to work with a leading water technology company with a global presence
  • Chance to make a difference through our paid Volunteer Program, Xylem Watermark

Xylem is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all employees feel valued and respected. If you are passionate about water technology and leadership, we encourage you to apply for this exciting opportunity.



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