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Retail Operations Leader

2 months ago

Middleton, Wisconsin, United States Marshalls Full time

Join Our Team as a Retail Operations Leader

At Marshalls, we celebrate the thrill of discovery, offering a diverse range of products from designer accessories to trendy footwear. Our commitment to providing unexpected finds that enhance everyday life is at the heart of what we do.

Your Role:

  • Ensure an exceptional customer experience by leading a team of Associates at the front of the store, promoting courteous service and loyalty initiatives.
  • Foster a positive atmosphere for both customers and team members.
  • Uphold a culture of integrity and confidentiality.
  • Actively engage in training and mentoring Associates on customer service principles.
  • Guide Associates in personalizing customer interactions while promoting loyalty programs.
  • Manage register assignments, support POS needs, and coordinate breaks for team members.
  • Address customer inquiries and concerns promptly to maintain a positive shopping experience.
  • Ensure tasks are executed according to store objectives, prioritizing as necessary.
  • Communicate effectively with management and Associates regarding priorities and updates.
  • Encourage recognition and constructive feedback among team members.
  • Collaborate with management to identify training needs for Associates.
  • Adhere to all labor laws, policies, and procedures.
  • Promote credit and loyalty initiatives.
  • Participate in store shrink reduction efforts.
  • Advocate for safety awareness and maintain a secure environment.
  • Perform additional duties as assigned.

What We Seek:

  • Availability for a flexible schedule, including evenings and weekends.
  • Strong knowledge of merchandising techniques.
  • Able to handle multiple tasks efficiently.
  • Excellent communication and organizational skills with a keen attention to detail.
  • Adaptable to changes in direction or unexpected situations.
  • A collaborative team player who works well with peers and supervisors.
  • Experience in training others.
  • Minimum of 1 year in retail and 6 months in a leadership role.

Benefits:

  • Employee discount, EAP, and various insurance options.
  • 401(k) with Associate contributions, childcare discounts, and referral bonuses.

Those meeting service or hours requirements may also qualify for additional benefits, including health insurance, paid parental leave, and more.

Join us in redefining retail and helping customers discover their unique style. Be part of a dynamic team where every day brings new opportunities to explore