Operations Team Lead

3 days ago

Elizabethtown, Kentucky, United States The Sports Facilities Companies Full time
Job Overview

The Operations Team Lead is a key member of our team at Elizabethtown Sports Park, a premier sport, recreation and entertainment destination. This role provides excellent guest service to all guests and cultivates memorable family experiences.

Key Responsibilities:

  • Perform operating procedures relating to events and programs
  • Act as a liaison between the venue, guest, and event directors
  • Provide superior customer service
  • Clean and organize designated areas for public use
  • Ensure proper set up and breakdown of equipment; sound systems, scoreboards, game fields, parking, gates, signage, tournament offices, locker rooms, restrooms, and other equipment/materials as needed
  • Keep accurate track of field and light usage
  • Provide leadership and supervision to staff in the absence of upper management
  • Cleaning Bathrooms and other tournament areas as directed
  • Help in concessions, merchandise, gate, and registration when needed
  • Demonstrate ability to work closely with co-workers and park visitors
  • Knowledgeable in all Safety Procedures with the ability execute procedures
  • Identify risk management opportunities
  • Conduct safety inspections and enforce all safety guidelines
  • Adhere to all facility and SFM policies and procedures
  • Adhere to all local, state, health, and safety laws
  • Perform all duties as assigned by supervision

Requirements:

  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and venue
  • Commitment to the safety and well-being of others
  • Customer service and cash handling experience preferred or quick study

Working Conditions and Physical Demands:

  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise

Preferred Qualifications:

  • Have a basic understanding of sports

About the Company:

Elizabethtown Sports Park is a member of The Sports Facilities Companies (SFC), the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth.

SFC was awarded national recognition and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

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