Insurance Customer Service Specialist

7 days ago


Arnold, Missouri, United States Scott Timmerwilke - State Farm Agent Full time
Company Overview
We are Scott Timmerwilke - State Farm Agent, a reputable insurance agency dedicated to providing exceptional client experiences. Our team is passionate about helping people and building strong relationships with our community members.

Salary
This role comes with a competitive salary plus commission/bonus structure, ensuring that your hard work is rewarded. Additionally, you will have the opportunity to participate in an optional 4 Day Work Week, further enhancing your work-life balance.

Job Description
As a Customer Relations Representative, you will be responsible for establishing and maintaining strong customer relationships. Your primary goal will be to provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. You will use a customer-focused approach to educate customers about insurance options, promoting the development of our business through efficient communication.

Required Skills and Qualifications
To excel in this role, you must be dedicated to customer service and able to effectively relate to customers, answer their questions, and anticipate their needs. Excellent communication skills are essential for assisting customers and coordinating with other agency team members. Proactive problem-solving and comfort communicating via phone, text, and email are also crucial qualities for success in this position.

Benefits
You will enjoy a range of benefits, including 75% of Health Insurance Paid, 401K Roth, Life Insurance and Disability Insurance Paid, Annual bonus, PTO, and growth potential within our office. This is a unique opportunity to build valuable career experience and develop your skills in a dynamic environment.

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