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Studio Crew Member

2 months ago

Montauk, United States SoulCycle Full time

About the Role

We're seeking a highly motivated and customer-focused individual to join our Montauk studio team as a Studio Crew Member. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our riders.

Responsibilities

  • Provide high-level customer service and hospitality to clients
  • Assist the Studio Management in daily studio tasks and projects
  • Maintain a positive attitude and take initiative
  • Support SoulCycle instructors to ensure a successful class check-in process
  • Work collaboratively with the front desk team to ensure efficiency and camaraderie
  • Assist with training and coaching of new hires for the front desk team
  • Maintain product knowledge for all studio retail operations
  • Maintain the SoulCycle aesthetic, appearance, atmosphere, and culture
  • Studio cleaning and prepping, including cleaning of exercise equipment, floors, and mirrors
  • Common area cleaning, including front desk, lockers, retail shelves, office, and hallways
  • Bathroom and changing room cleaning

Requirements

  • Must have customer service experience
  • Must be able to prioritize and multi-task within a fast-paced environment
  • Must be willing to initiate tasks and perform duties without direction
  • Must have excellent communication skills and be able to work with a wide range of personalities
  • Must have outstanding customer service and problem-solving skills
  • Must have a positive, can-do attitude
  • Must have friendly and professional phone and email etiquette
  • Must have superior organizational skills

Pay Transparency: $16

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