Branch Office Assistant Manager

4 weeks ago


Raleigh, North Carolina, United States Navy Federal Credit Union Full time
Job Summary

We are seeking an experienced Branch Office Assistant Manager to join our team at Navy Federal Credit Union. As a key member of our branch operations team, you will be responsible for overseeing the efficient operation of the branch, ensuring that all operational functions are completed and properly performed by branch staff.

Key Responsibilities:

  • Supervise and lead branch team to provide members with a full range of Navy Federal Credit Union products and services.
  • Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
  • Manage staff to ensure vault opening, closing, and balancing procedures are completed.
  • Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events, and realtor/trade shows and events.
  • Participate in recruiting efforts, on-boarding, and initial training of team members.
  • Participate in budget, purchasing, tracking, and records retention for business expenses.
  • Guide team development for continual growth in technical, soft, and leadership skills.
  • Provide applicable support to ensure team achieves and maintains product, service, and business goals, including cross-servicing of Navy Federal products and services.
  • Assist with leading and training team members to deliver high-quality service to our members.
  • Analyze reports and conduct trend analysis to optimize business performance.
  • Ensure compliance with all security, safety, and emergency preparedness procedures.
  • Ensure compliance with all HR-related policies, practices, and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

Requirements:

  • Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
  • Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage, and equity loans, savings, and checking accounts.
  • Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
  • Working knowledge of functions relating to cash and ATM operations.
  • Ability to manage multiple priorities independently and/or in a team environment.
  • Exposure to member/customer service operations.
  • Exposure to mentoring and leading employees.
  • Effective organizational, planning, and time management skills.
  • Effective skill exercising initiative and using good judgment to make sound decisions.
  • Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully.
  • Effective verbal and written communication skills.
  • Effective word processing and spreadsheet software skills.

Preferred Qualifications:

  • Bachelor's Degree in Accounting, Business Administration, or the equivalent combination of training, education, and experience.
  • Familiarity with financial institution and lending practices, principles, and regulations.
  • Familiarity with retail banking industry best practices.

Work Environment:

Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Equal Employment Opportunity:

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.

EEO/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability



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