Nurse Liaison Specialist

3 weeks ago

Utica, New York, United States Ubiquity Full time
About the Role

We are seeking a highly skilled and compassionate Registered Nurse to join our team as a Nurse Liaison. In this role, you will be responsible for facilitating the transition of patients from acute care settings to post-acute care facilities, such as skilled nursing facilities, inpatient rehabilitation facilities, and long-term acute care hospitals.

Key Responsibilities
  • Determine the optimal site of care for patients post-hospital discharge in collaboration with hospital discharge planners, case managers, and hospitalists.
  • Manage and influence the transition of assigned post-acute care patients from acute care settings to post-acute care facilities using face-to-face and/or telephonic outreach.
  • Facilitate home health physician orders for home care upon a patient's discharge to home.
  • Contact referral sources to advise and relay updates to the appropriate individuals.
  • Partner closely with the PAC Medical Director in reviewing discharge plans and length of stay status to ensure optimal outcomes.
  • Communicate customer service/provider issues to supervisor for logging and resolution.
  • Engage and coach patients/caregivers for performing standard assessments, patient care plans, and document progress in the HomeBridge platform.
  • Document all interactions, problems, goals, and interventions to meet documentation guidelines.
  • Work closely with the home health agency nurse to facilitate education and adherence to establish healthcare goals and care plans.
  • Act as a clinical resource for unlicensed staff, to provide clinical expertise and help with referral source directives, clinical questions, and issues.
  • Participate and contribute to ongoing quality assessment/improvement activities, performance, data collection, analysis, operational process activities, and prepares reports.
  • Assist team in implementing and maintaining standardized operational processes to ensure compliance to company policies, legal requirements, and regulatory mandates.
Requirements
  • Current and unrestricted Registered Nurse license.
  • Minimum of five years RN experience, preferably with a geriatric population.
  • Expertise in Utilization Management and knowledge of URAC and NCQA standards.
  • Broad knowledge of healthcare delivery/managed care regulations, contract terms/stipulations, prior utilization management/case management experience, and governmental home health agency regulations.
  • Negotiation, communication, influencing, problem-solving, and decision-making skills.
  • High-level clinical knowledge, communication, customer service, and problem-solving skills, as well as the ability to effectively interact with all levels of management and a highly diverse clientele.
  • Excellent communication, organizational, and interpersonal skills and ability to effectively manage and prioritize tasks.
  • Willingness to travel 75% of the time to hospitals, SNF, IRF, LTACH, and physician offices within assigned geography locations.
What We Offer
  • Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
  • Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training, and more.
  • Advancement opportunities, professional skills training, and tuition reimbursement.
  • Great culture with a sense of community.

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