Customer Engagement Specialist

5 days ago


Philadelphia, Pennsylvania, United States EMG Group Full time

Job Summary

We are seeking an experienced Customer Engagement Specialist to join our team at EMG Group. In this role, you will be responsible for providing ongoing market evaluation through direct consumer contact, follow-ups, and monitoring of competition and industry trends.

About the Role

The Customer Engagement Specialist will also interact with consumers daily to assess the current demand for client products and services and adjust campaigns to have a coherent message that resonates with the target market. You will be part of a dynamic team that works closely with the marketing management team to ensure a seamless sales process through effective marketing and promotional tactics and collateral.

Key Responsibilities

  • Responsible execution of daily tasks surrounding product and service promotions for assigned clientele.
  • Collaborate with cross-functional teams to map territory, game plan, and launch marketing plans.
  • Provide ongoing market evaluation through direct consumer contact, follow-ups, and monitoring of competition and industry trends.
  • Interact with consumers daily to assess the current demand for client products and services and adjust campaigns to have a coherent message that resonates with the target market.
  • Ensure a seamless sales process through effective marketing and promotional tactics and collateral.

Salary Information

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.



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