Enterprise Software Support Specialist
1 week ago
As a Technical Support Engineer at Diverse Lynx LLC, you will be responsible for providing high-quality end-user technical support related to enterprise software and hardware. This role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced 24/7 environment.
Key Responsibilities
- Provide phone support to customers, demonstrating strong customer service skills and a sense of urgency to resolve issues.
- Assess, triage, research, and resolve incidents and requests related to application software products and infrastructure components.
- Work under general oversight to provide after-hours and weekend support as needed.
- Support all aspects of client support and immediate computing needs, demonstrating professionalism and composure on the phone and in person.
- Investigate, diagnose, and resolve hardware and software problems, including installing, modifying, and repairing computer hardware and peripherals.
Requirements
- Strong customer service skills and ability to work in a fast-paced environment.
- Attention to detail and ability to follow through on tasks.
- Teamwork focus and positive attitude.
- Understanding of technology and ability to apply knowledge to support existing systems.
About Diverse Lynx LLC
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.
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