Customer Experience Director

3 weeks ago


Gresham, Oregon, United States Michaels Stores Full time

The estimated salary for this role is $55,000 - $65,000 per year. Michaels Stores is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada.

Job Summary:

We are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing store recovery standards, leading omnichannel processes, and maintaining a positive customer experience.

Responsibilities:

  • Manage and execute shrink and safety programs
  • Lead the delivery of high-quality custom framing solutions to customers on time
  • Assist with cash reconciliation and bank deposits
  • Train, observe, and coach the customer experience team
  • Serve as Manager on Duty (MOD)

Requirements:

  • Retail management experience preferred
  • Able to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching

Benefits:

  • Health insurance (medical, dental, and vision)
  • Paid time off
  • Tuition assistance
  • Employee discounts


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