Customer Experience Director
3 weeks ago
The estimated salary for this role is $55,000 - $65,000 per year. Michaels Stores is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada.
Job Summary:
We are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing store recovery standards, leading omnichannel processes, and maintaining a positive customer experience.
Responsibilities:
- Manage and execute shrink and safety programs
- Lead the delivery of high-quality custom framing solutions to customers on time
- Assist with cash reconciliation and bank deposits
- Train, observe, and coach the customer experience team
- Serve as Manager on Duty (MOD)
Requirements:
- Retail management experience preferred
- Able to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
Benefits:
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Employee discounts
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