Intake Specialist

Protos Security is seeking a highly skilled Intake Agent to join its team. As the first point of contact for clients, officers, and service partners, the successful candidate will be responsible for ensuring that both internal and external customers receive exceptional service.

• Data Collection and Management: Collect required and optional data with an emphasis on accuracy and completeness of information.
• Customer Service: Provide excellent customer service to internal and external customers, resolving inquiries and issues in a timely and professional manner.
• Process Management: Assist with setting proper expectations with internal and external customers about their request(s) or issue(s) that need to be resolved.
• System Navigation: Utilize multiple systems and online tools to complete tasks efficiently.
• Vendor and Partner Management: Work with vendors and partners to address officer issues.

• Education: High School Diploma or equivalent required.
• Skills: Excellent written and verbal communication skills, advanced knowledge of basic office applications, strong problem-solving and analytical skills, excellent prioritization and time management skills, strong collaborative and leadership skills, process-driven, detailed-oriented, and highly organized.
• Experience: More than two years in a service-focused role.