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Retail Sales Representative
2 months ago
Position Overview:
The Retail Sales Representative plays a crucial role in embodying the brand's ethos while ensuring every customer enjoys a memorable shopping experience. This position requires a positive demeanor and a service-oriented mindset to enhance the Forever 21 customer journey.
Key Responsibilities:
- Creates a friendly atmosphere as customers enter and exit the store.
- Responds promptly to customer inquiries and needs.
- Actively seeks opportunities to enhance customer satisfaction.
- Assists customers in locating, checking availability, and selecting merchandise.
- Employs effective selling techniques to engage customers.
- Informs customers about current promotions, credit options, and brand initiatives to foster loyalty.
- Adheres to the Company’s Customer FIRST model, which includes Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking.
- Handles sales transactions accurately and maintains accountability at the cash registers.
- Processes returns and exchanges courteously, following company guidelines.
- Maintains a positive outlook regarding the brand, customers, and team members.
- Exhibits initiative, teamwork, and ownership in all interactions.
- Ensures visual standards are upheld for the sales floor, fitting rooms, and displays.
- Participates in daily store recovery tasks, whether before, during, or after store hours.
- Complies with company policies, procedures, and loss prevention practices.
- Shares constructive feedback and suggestions with management to enhance store processes.
- Adapts to a fast-paced environment while managing multiple responsibilities.
- Provides support across various departments as needed.
- Helps establish a customer-centric atmosphere that enhances satisfaction and market recognition.
Qualifications:
- Must be at least 16 years old.
- Preferred: Minimum of one year of retail sales experience and prior cash handling experience.
- Must possess an energetic and engaging personality.
- Strong communication, organizational, and time management skills are essential.
- Excellent interpersonal skills with the ability to act with integrity and professionalism.
- Proficient in completing sales transactions using a POS system.
- Availability for a flexible schedule, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
- Capable of lifting and carrying up to 50 lbs.
- Ability to perform various physical tasks, including bending, reaching, and climbing.
Equal Employment Opportunity Statement:
SPARC Group LLC is committed to fostering a diverse and inclusive workplace. We uphold a culture that values diversity and prohibits discrimination or harassment based on any protected characteristic.
