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Service Advisor

1 month ago

Homosassa, Florida, United States Jenkins Chrysler Dodge Jeep Ram of Homosassa Full time
Job Summary

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

Key Responsibilities
  • Meets/greets customers in person or on phone
  • Arranges prompt and accurate diagnosis of reported problem
  • Makes best-value repair recommendations based upon nature of the problem
  • Manages delivery of required repair action by successfully setting and managing customer expectations
  • Maintains documentation, including PO, invoices, work orders, reports, etc.
  • Enforces organizational safety standards
  • Ensures appropriate parts inventory is maintained
  • Promotes a 'white-glove' environment to showcase the repair facility
  • Takes 'ownership' and accepts accountability for delivering outstanding service levels
  • Adhere to all company policies, procedures and safety standards
  • Perform other duties as assigned
Requirements
  • Unrestricted driver's license, clean driving record
  • Strong mechanical aptitude
  • Minimum of one year of dealer-level or large facility experience
  • Post-secondary automotive training
  • Certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification)
  • Strong technical and customer service performance record
About Us

Jenkins Auto Group, founded by Don Jenkins in 1998, is an industry-leading automotive retailer based in Ocala, FL. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm.

Benefits
  • Medical- 4 plans (BCBS)
  • Dental
  • Vision
  • Term Life
  • Company-paid Term Life
  • STD/LTD
  • Accident indemnity rider
  • PTO / Sick days (annually)
  • 401(k) with an employer match
  • Employee Assistant Program
  • FMLA / Maternity/Paternity Leave
  • Bereavement Leave