Product Manager

3 days ago

Orlando, Florida, United States United States Tennis Association (USTA) Full time
About the Role

We are seeking a highly skilled Product Manager to join our team at the United States Tennis Association (USTA). As a Product Manager, you will be responsible for developing and launching compelling products to support membership programs for tennis players, providers, and facility operators.

Key Responsibilities
  • Develop and implement the national membership product and service strategy in alignment with Membership and USTA goals.
  • Identify member needs, assess solutions, design, and build products that meet those needs.
  • Collaborate with cross-functional teams to develop go-to-market strategies and launch new products.
  • Partner with the Director of Membership to develop the product strategy across the three distinct strategic pillars: Player/Fan, Coach/Provider, and Facility.
  • Work with the Manager of Customer Engagement Programs to synthesize member feedback and produce business cases for new member services and products.
  • Collaborate with Digital, Play, and Competition teams to advocate for membership-focused enhancements to core USTA products.
  • Identify membership-enhancing partnership opportunities and maintain linkage to Sections and across the USTA National organization.
  • Develop initiatives that encourage members to invest in additional products and services.
Requirements
  • Bachelor's degree in Business Administration, Economics, Finance, Marketing, or a related field.
  • Three plus years of Product Management/Partnerships/Customer Loyalty experience.
  • Experience with needs-based product/service development leading to building and implementing customer solutions.
  • Consistent track record of successfully making business cases for new products, services, or investments.
  • Experience in developing and managing customer loyalty program partnerships is strongly desired.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong analytical and problem-solving skills.
  • Able to work effectively with technical teams and partners.
  • Strong team player, cross-functional management, strong partnership skills, and experience working with various functional teams/partners in a matrix environment.
What We Offer
  • A comprehensive benefits package designed to meet the needs of a diverse workforce.
  • Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
  • Comprehensive benefits designed to meet your unique needs: medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance.
  • Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
  • Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
  • Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
  • Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events.

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