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Retail Outfitter

2 months ago

Gurnee, Illinois, United States Bass Pro Shops Full time
Job Summary

The Customer Service Outfitter is a key member of our team at Bass Pro Shops, providing exceptional customer service and ensuring a positive shopping experience for all guests. This role requires a strong commitment to customer satisfaction, product knowledge, and operational excellence.

Key Responsibilities
  • Provide world-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Promote and sell Bass Pro Shops products, including CLUB membership and other services.
  • Execute operational programs, including inventory management, sales tracking, and customer data entry.
  • Develop and maintain product knowledge, staying up-to-date on new products and services.
  • Work collaboratively with colleagues to achieve sales goals and provide exceptional customer service.
  • Participate in visual merchandising and store displays to create an engaging shopping environment.
  • Meet or exceed sales targets, while maintaining a high level of customer satisfaction.
Requirements
  • High school diploma or equivalent required.
  • 0-2 years of experience in customer service or sales preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
Benefits
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Discounts on Bass Pro Shops merchandise and services.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off and holidays.