Per Diem Patient Care Coordinator
2 weeks ago
ProHealth Care, part of the Optum family of businesses, is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for over a century.
Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation.
Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients.
Key Responsibilities:
- Greet visitors and patients in person
- Communicate by telephone or video conferencing, upholding excellent customer service
- Handle confidential information appropriately by protecting and disclosing information to only those authorized
- Prioritize by assessing and analyzing information to identify immediate emergency needs
- Demonstrate technical knowledge and competence in departmental procedures
- Enter and update patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
- Obtain appropriate applications and forms, confirming signatures are on file. Photocopy/scans documents as needed
- Provide patients with financial responsibility information and collect patient liabilities, documents amounts in the appropriate fields, and balance the cash box daily
- Work with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
- Provide wayfinding instructions and assist with hospital information as requested
- Coordinate patient admission needs, bed assignments, and tracking boards where applicable
- Meet or exceed audit accuracy standards. Work worklists and error reports timely, and proactively seek assistance to resolve as needed
Why Choose Optum?
Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.
Some of Our Offerings Include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements:
- High School Diploma / GED (or higher)
- 1+ years of customer service experience in an office setting or professional work environment
- 1+ years of experience with Microsoft Office products
- Ability to work rotating holidays
- Ability to complete 6-8 weeks of training during 1st shift hours
- Ability to work on a per diem basis as business requires (1st, 2nd or 3rd shift)
- Must be 18 years or age or older
Preferred Qualifications:
- Knowledge of medical terminology
- Experience with electronic medical records system
- Experience in a medical office or hospital admitting/registration office
Soft Skills:
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast-paced environments
At Optum, Our Mission:
We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity Creates a Healthier Atmosphere:
Optum is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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