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Sales Support Representative

2 months ago

Santee, California, United States Scantibodies Laboratory Full time

Position Title: Customer Service Representative

Description: We are seeking a dedicated Customer Service Representative to join our Sales Department.

The Customer Service Representative will play a crucial role in managing customer interactions, including processing orders, gathering information, and monitoring order status.

Key Responsibilities:

  • Deliver exceptional customer service to a designated group of clients.
  • Develop familiarity with the top products and key customers.
  • Understand the product offerings across various departments within the organization.
  • Accurately document customer specifications, ensuring thorough review and approval by production and quality assurance teams.
  • Engage in regular Customer Service meetings to enhance team collaboration.
  • Demonstrate proficiency in reading, writing, and speaking English.
  • Maintain consistent and reliable attendance.
  • A high school diploma or equivalent is required.
  • A college degree or coursework in biology or chemistry is preferred.
  • Possess one to two years of experience in customer service.
  • Familiarity with Word and Excel is essential.

Job Benefits: We provide a comprehensive benefits package that includes paid sick leave, vacation, medical, dental, vision, life insurance, and a 401(k) plan.