Air Distribution Sales Associate
3 weeks ago
About the Role:
At Air Treatment Corporation, we are seeking a highly skilled and motivated Air Distribution Inside Sales Associate to join our dynamic team. As a key member of our sales team, you will play a crucial role in providing exceptional customer service, building strong relationships with clients, and driving sales growth.
Key Responsibilities:
Pre-Bid Duties:
• Review plans and specifications provided by sales engineers and inside sales engineers.
• Perform take-off of various air distribution products.
• Utilize multiple factory software tools to create equipment selections, performance data, and specifications.
• Generate quote letters and price summaries based on customer requests and/or project plans and specifications.
• Update and manage bid documents and quote requests in ATC CRM.
Project Management/Post Bid Duties:
• Create submittal documents for various products.
• Work with sales engineers to gain approval for submittals.
• Enter orders to factories.
• Enter stock orders in ATC CRM.
• Relay shipping information between factory and customer.
• Interact with credit team and CRM coordinators as needed.
• Track orders/shipments as necessary.
• Assemble project closeout documents.
• Process warranty claims with manufacturers.
• Process and track RMAs with customers and manufacturers.
• Update and manage orders in CRM.
Additional Duties:
• Attend in-house factory training, ATC trainings, factory/webinar, and online trainings.
• Demonstrate knowledge of location for factory literature and technical resources.
• Assist and direct customers with requests.
Requirements:
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organization skills and attention to detail.
• Proficient in time management.
• Demonstrated problem-solving skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel), Internet Browser (Chrome), and related Microsoft CRM software.
Education and Experience:
• Prior experience in customer service highly preferred.
• Building construction industry experience preferred.
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Valid driver's license and no major driving violations.
• Travel to meet with clients or potential clients will be required on occasion.
Compensation:
Yearly salary
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