Customer Engagement Representative

2 days ago


Katy, Texas, United States Verizon Full time
Become a Customer Service Expert

We're seeking dedicated individuals to join our team as Full-Time Retail Sales Associates. As a member of our team, you'll have the opportunity to develop your skills in a fast-paced and supportive environment.

Your Key Responsibilities:
  • Foster sales growth by leveraging your passion for cutting-edge technology and delivering exceptional customer service.
  • Build strong relationships with customers through active listening and tailored solutions.
  • Effectively communicate product insights and recommendations to provide customers with a comprehensive sales solution.
  • Closed sales by utilizing phenomenal communication skills to meet customer needs with simple and intuitive tech solutions.
  • Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
  • Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services.
  • Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.

Earn an estimated $53,000 per year, which includes base pay and target individual-based commission. Plus, our commission program allows unlimited opportunity, which could allow top earners to make an extra $9,000 or more per year.

Benefits Overview:
  • Top-tier medical, dental, and vision benefits.
  • Verizon 401(k) plan with employer matching contributions up to 6%.
  • $2,500 stock grant per year, part of Verizon's Stock Together award program.
  • Sales recognition programs that have awarded top performers with all-inclusive travel to domestic and international destinations, gifts, and other incentives.
  • Five weeks of paid time off (vacation, holidays, personal days).
  • Eight weeks of paid parental leave for eligible new parents.
  • Up to $8K per year in tuition assistance.
  • Discounts up to 50% off on Verizon products and services.
  • Additional employee discounts on attractions, automotive, travel, and more.
About You:
  • You must have a high school diploma or GED.
  • Bilingual fluency in English and Spanish is required.
  • One or more years of work experience are necessary.
  • You must be willing to work evenings, weekends, and holidays, with a schedule four weeks in advance.
  • You should be open to picking up additional shifts and earning more income during peak periods.


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