Data Center Engineer
4 weeks ago
We are seeking a highly skilled Data Center Engineer to join our team at DataBank. As a Data Center Engineer, you will be responsible for providing exceptional customer service, ensuring facility cleanliness, and handling trouble tickets and remote hands requests from inception through resolution.
The successful candidate will have 2-4 years of experience in a related field, a strong understanding of Windows operating systems, and the ability to learn quickly and apply new knowledge and skills immediately.
This is a fantastic opportunity to work in a fast-paced data center environment and contribute to the growth and success of our company.
Responsibilities:- Provide positive proactive end-user customer service through phone, email, face-to-face, and internal case management systems.
- Maintain accurate chain-of-custody logs of incoming and outgoing customer packages and ensure facility cleanliness.
- Handle trouble tickets and remote hands requests from inception through resolution.
- Install a variety of circuits, including Ethernet, Sonet, and Dark Fiber.
- Monitor all business-critical systems (BMS, Security) and escalate issues accordingly.
- High school diploma required.
- Previous NOC/SOC/IOC experience and/or data center experience preferred.
- College degree in a related discipline preferred.
- 2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications.
- Estimated salary: $60,000 - $80,000 per year.
- Health, Dental, Vision packages.
- Short-Term and Long-Term Disability Insurance.
- Life Insurance.
- 401k with company match.
- Paid Time Off and Holidays.
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Data Engineering Specialist
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