Service Excellence Representative

3 weeks ago


Temecula, California, United States Apex Talent Solutions Full time
About This Role

We are seeking a skilled customer service representative to join our team at Apex Talent Solutions. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences and driving business growth through effective issue resolution and sales enablement.

Responsibilities and Expectations:
  • Client Interaction: Provide prompt and professional responses to customer inquiries via phone, email, chat, or other communication channels.
  • Product Knowledge: Maintain up-to-date knowledge of our products and services to offer informed solutions and recommendations.
  • Issue Resolution: Analyze customer concerns, identify root causes, and implement effective solutions to resolve issues promptly.
  • Quality Assurance: Ensure high-quality interactions and outcomes that meet or exceed customer expectations.
  • Team Collaboration: Work closely with internal teams to share knowledge, best practices, and customer insights to drive business success.
  • Performance Metrics: Meet or exceed performance metrics, including first-call resolution rates, customer satisfaction scores, and sales targets.
Requirements:
  • Education and Experience: Bachelor's degree in Business Administration, Communications, or a related field; or equivalent experience in customer service, sales, or a related field.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information simply and clearly.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
  • Adaptability: Ability to adapt quickly to changing priorities, processes, and technologies.
  • Results-Oriented: Proven track record of achieving results, meeting deadlines, and exceeding performance metrics.
What We Offer:
  • Competitive Salary: An attractive salary range of $50,000 - $65,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: Opportunities for career growth, training, and development to enhance your skills and expertise.
  • Diverse and Inclusive Environment: A dynamic, inclusive, and supportive work environment that values diversity, equity, and inclusion.


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