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Customer Service Ambassador for Simms Lumber
1 month ago
Simms Lumber, a company within the Nation's Best Holdings LLC network, seeks highly motivated and customer-centric team members to join our Weatherford, Texas store.
We prioritize people and relationships above all else, focusing on delivering exceptional customer service and continuous improvement. If you thrive in a fast-paced environment and value growth opportunities, consider joining our dynamic team.
About Working at Nation's Best Holdings LLC:
- Teamwork: We foster a collaborative work environment where everyone works together to ensure a positive customer experience.
- Support: Our local resources and Dallas-based support team are available to help associates excel in their roles.
- Autonomy: We empower our employees to take ownership of their tasks and contribute to the company's success.
- Relationships: Building strong relationships with customers, colleagues, and communities is at the core of our business.
- Continuous Improvement: We strive for excellence by sharing knowledge, best practices, and expertise across our divisions and stores.
- Efficiencies: We leverage cutting-edge technology and streamlined processes to maximize efficiency nationwide.
- Growth Mindset: We prioritize long-term growth, both personally and professionally, to drive business success.
- Atmosphere: Our work environment is inclusive and results-driven, encouraging employees to roll up their sleeves and achieve goals.
- Community Service: We're committed to serving and contributing to the communities we serve.
- Safety: We maintain a safe and healthy work environment for all associates and customers.
The Customer Service - Cashier/Sales Team Member role involves:
- Providing exceptional customer service through engagement, greeting, and thanking customers.
- Answering phone calls politely and efficiently, addressing inquiries and providing assistance.
- Assisting customers in locating products, offering recommendations, and providing personalized information.
- Upselling and promoting items to increase sales and enhance the customer experience.
- Highlighting the Do It Best reward program to customers, encouraging loyalty and participation.
- FOLLOWING COMPANY STANDARDS AND PROCEDURES TO ENSURE EFFICIENT OPERATIONS AND MEET CUSTOMER EXPECTATIONS.
- Processing checkouts accurately and efficiently, adhering to proper cash handling procedures.
- Continuously seeking product and project knowledge to better assist customers and identify unique selling opportunities.
- Resolving customer issues with management guidance.
- Maintaining a clean, organized, and safe work environment.
- Performing other tasks as assigned by supervisors or management.
To be successful in this role, candidates should possess:
- A high school diploma or equivalent (preferred).
- Proficiency in using computers and operating point-of-sale (POS) systems.
- Results-oriented with a willingness to serve with humility and embody Nation's Best values.
- Ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible.
- Strong interpersonal skills with a commitment to delivering superior customer service.
- Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift.
$40,000 - $60,000 per year (depending on experience).
