Customer Experience Champion

3 weeks ago


Parker, Colorado, United States Ent Credit Union Full time

About Ent Credit Union

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We're a not-for-profit financial institution dedicated to improving the financial quality of life for our members. Our mission drives us every day, but we're also individuals using our unique abilities to make our organization and the communities we serve better than they were yesterday.

Job Opportunity

We're seeking a highly skilled Service Center Manager or Senior to lead our service centers and drive our mission forward. In this role, you'll be responsible for coaching, mentoring, and developing employees to deliver a high level of engagement and growth opportunities.

Key Responsibilities
  • Operational Leadership: Direct all aspects of center operations, including hiring and training staff, managing risk, driving consultative sales interactions, and ensuring regulatory compliance.
  • Employee Development: Coach and mentor employees to achieve their full potential, providing ongoing feedback and coaching.
  • Service Delivery: Ensure that members receive exceptional service, resolving issues and complaints in a timely and professional manner.
  • Business Acumen: Analyze data and metrics to inform business decisions, identify trends, and optimize performance.

About You

  • Experience: 3+ years of experience in financial services, with 2+ years of management experience (for Service Center Manager) or 5+ years of experience (for Service Center Manager Senior).
  • Education: Bachelor's degree in Business, Finance, Accounting, or related field.
  • Skills: Strong leadership and communication skills, ability to analyze data and make informed decisions, and experience with credit union policies and procedures.

Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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