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Victim Telephone Coordinator

2 months ago

Glenwood, United States Apex Ventures Full time

Apex Ventures is seeking a skilled Victim Telephone Coordinator to join our team. This part-time position involves coordinating victim support services, supervising volunteer counselors, and ensuring the quality of our services.

Key Responsibilities:
  • Supervision and Training: Oversee the online and offline supervision of volunteer counselors, ensuring they receive the necessary training and support.
  • Service Coordination: Coordinate the selection process and training of volunteer counselors, ensuring they are equipped to provide high-quality support services.
  • Team Management: Organize team meetings and further education events to promote collaboration and knowledge sharing among team members.
  • Quality Assurance: Develop and implement quality assurance processes to ensure the effectiveness and efficiency of our victim support services.
  • Collaboration and Partnerships: Collaborate with external trainers and supervisors to enhance our services and build relationships with European victim support organizations.
Requirements:
  • Education: A completed degree in a relevant social science field or comparable qualification.
  • Skills: Empathetic personality, strong social skills, enthusiasm for volunteering, independent work style, and confident appearance in various event formats.
  • Language Skills: Good English skills and creative commitment to shaping new concepts.
  • Flexibility: Willingness to work flexibly, occasionally in the evenings and weekends.