Senior Receptionist

Key Responsibilities:

As a Senior Receptionist at UMass Memorial Health, you will be responsible for greeting clients, performing check-in and check-out procedures, verifying insurance eligibility, and collecting co-pays and balances due. You will also schedule client appointments, enter and make changes to staff schedules, and complete administrative intake with clients.

Additional Responsibilities:

You will answer calls and emails, respond to messages, complete referrals to specialists, and complete daily reminder calls. You will also complete prior authorizations and PTIs.

Standard Staffing Level Responsibilities:

You will comply with established division and program policies, procedures, and objectives. You will attend various meetings, conferences, and trainings as required or directed. You will demonstrate use of quality improvement in daily operations and comply with all health and safety regulations and requirements.

Position Qualifications:

You will have a minimum of a high school diploma/GED/HiSet and a minimum of 2 years' experience. You will have advanced computer skills, the ability to multitask, and the ability to use office equipment. You will also be able to organize complex tasks and meet deadlines.

UMass Memorial Health is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive work environment. We welcome applications from individuals with varied experiences, perspectives, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.