Operations Leadership Specialist

3 weeks ago


Lebanon, Tennessee, United States WebstaurantStore Full time
Operations Leadership Specialist

Webstaurant Store is a leading online food service equipment and supply company. We are seeking a highly skilled Operations Leadership Specialist to join our team at our brand new, 1 million square foot distribution center in Lebanon, Tennessee.

The ideal candidate will have a passion for excellence in all aspects of operations and a proven track record of success in leading high-performing teams. The Operations Leadership Specialist will be responsible for overseeing all Outbound operations, including the leadership and development of front-line managers and hourly associates, as well as the implementation of operational procedures and metrics.

Key Responsibilities:
• Oversee the entire Outbound operations of the e-commerce distribution center, including multiple teams and shifts.
• Utilize front-line leadership to oversee day-to-day operations within the Outbound department, including all operational tasks.
• Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.
• Train, coach, develop, and hold accountable front-line managers and hourly associates to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for the Outbound department, identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information, including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.

Requirements:
• Minimum of 2 years of relevant experience in operations management; 2-5 years' experience with outbound management preferred.
• Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.
• Experience working in a distribution environment preferred.
• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).

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