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Hotel Operations Supervisor

2 months ago

Tukwila, Washington, United States Marriott International Inc Full time
Job Overview

The Hotel Operations Supervisor plays a crucial role in ensuring the seamless functioning of various departments within the hotel, including Front Office, Housekeeping, Food and Beverage, and Maintenance. This position is pivotal in enhancing both guest and employee satisfaction while optimizing departmental financial performance.


Key Responsibilities
  • Oversee daily operations across multiple departments to ensure adherence to established standards and procedures.
  • Foster a culture of continuous improvement by analyzing guest and employee feedback and implementing effective strategies.
  • Lead and motivate a dedicated team, ensuring they have the necessary skills and resources to meet operational goals.
  • Provide exceptional customer service by being accessible and responsive to guest inquiries and concerns.
  • Assist in financial management by understanding and interpreting financial reports and performance metrics.

Candidate Qualifications

Education and Experience:

  • High school diploma or GED with a minimum of 4 years of experience in guest services or related fields.
  • Alternatively, a 2-year degree in Hospitality Management or a related discipline with at least 2 years of relevant experience.

Core Competencies
  • Ability to translate operational goals into actionable tasks for the team.
  • Strong communication skills to effectively convey goals and results to staff.
  • Proven leadership abilities to inspire and guide team members.
  • Commitment to providing outstanding service to both guests and employees.

Compensation and Benefits

The hourly pay range for this position is competitive, with eligibility for an annual bonus. Comprehensive benefits include medical, dental, and vision coverage, as well as retirement plans, educational assistance, and various employee discounts.

Marriott International is dedicated to fostering a diverse and inclusive workforce. We are an equal opportunity employer and are committed to non-discrimination on any protected basis.