Customer Care Representative

4 weeks ago

Houston, Texas, United States Numotion Full time
Customer Care Intake Representative I

At Numotion, we are seeking a highly skilled and detail-oriented Customer Care Intake Representative I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring accurate and timely processing of medical supply orders, and facilitating communication between customers, third-party payers, and distributors.

Key Responsibilities:
  • Answer incoming calls, handle incoming faxes, and triage inquiries to ensure that the appropriate person receives the call.
  • Communicate with clients personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have.
  • Process new orders intake, including full and accurate insurance verifications and gross margin checks.
  • Request, collect, and review order documents, including Certificate of Medical Necessity (CMN), Letter of Medical Necessity (LMN), and chart notes.
  • Facilitate communication between the customer, third-party payers, distributors, doctors, nurses, case managers, and others to complete the customer's initial order.
  • Communicate with the MSAMs/ISRs on the status of an order and may step in and upload order files.
  • Collect and process payments for out-of-pocket amounts prior to product shipment.
  • Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.
  • Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
  • Provide excellent customer service for all internal and external customers of the operations and provide solutions for customer concerns.
Requirements:
  • High School diploma/GED required.
  • Minimum one (1) year of experience in insurance eligibility verification.
  • Minimum one (1) year of experience in calculating deductibles and coinsurance for primary and secondary policies.
  • Background in Medicaid, Medicare, and Private Insurance.
Preferred Competencies and Qualifications:
  • Associates degree in a relevant field.
  • Ability to work in a fast-paced environment and juggle multiple priorities.
  • Ability to think quickly, assess a situation, and make a sound decision.
  • Solid written and verbal communication, listening, organization, and priority setting skills.
Physical Work Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent use of hands, wrists, fingers associated with using computer equipment. Prolonged periods of time working at a desk and/or on a computer. Occasionally move and reach with arms and hands. Ability to lift/move up to 10 pounds.

At Numotion, we offer competitive compensation packages, including medical, dental, and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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