Associate Delivery and Service Lead

2 weeks ago


West Columbia, South Carolina, United States Domino Full time

Job Summary: We are seeking a highly skilled and experienced Associate Delivery and Service Lead to join our team at Domino. As a key member of our delivery and service team, you will be responsible for assisting the D&S Team Leader in leading the team, handling customer service complaints, and ensuring compliance with federal, state, and company policies.

Key Responsibilities:

  • Assist the D&S Team Leader in leading the D&S Team, including recruiting and interviewing new team members, training, coaching, and counseling team members.
  • Handle all driver concerns in the Team Leader's absence and assist with annual performance appraisals.
  • Make recommendations to the Team Leader for pay increases and attend and participate in annual Leadership & Development training sessions.
  • Assist with coordinating safety, team, and quarterly meetings, and contribute to the development of the annual department budget.
  • Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage, conduct route analysis, and recommend saving opportunities to the Team Leader.
  • Monitor driver hours of service via onboard system, conduct route observations, and perform payroll duties when necessary.
  • Assist in monitoring mis-deliveries, make recommendations to the Team Leader on avoidance strategies, and assist in the scheduling of truck maintenance and maintaining fleet image.
  • Assist in accident investigations and assist other supply chain centers when called upon.
  • Perform other duties as assigned by the Manager and/or Director.

Customer Relations:

  • Assist in answering customer complaints and maintain positive customer relationships.
  • Conduct customer surveys and provide feedback to the Team Leader.

Qualifications:

  • High School Diploma, some college hours, 2-year degree preferred.
  • 2-3 years of documented supervisory experience.
  • 2-3 years of route scheduling experience.
  • Knowledge of Department of Transportation rules and regulations.
  • Working knowledge of Microsoft Office software.
  • Willingness to support a 24-hour operation, including carrying an emergency cell phone as needed.
  • Results-oriented with strong organizational, decision-making, and people skills.
  • Must successfully pass a background check every third year on your anniversary date.
  • Commercial Drivers License Class A would be a plus.

Physical Requirements:

  • Must be able to lift up to 50 lbs., perform heavy pushing/pulling of product, work in varied conditions both indoors/outdoors, including refrigerated conditions, and work in an environment with exposure to loud machinery, when necessary.

About Domino:

We are a dynamic and fast-paced company with a passion for delivering exceptional customer service. We are committed to providing a safe and inclusive work environment for all our team members.



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