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Sales Consultant

2 months ago

Nashville, Tennessee, United States Conn's HomePlus Full time

Position Overview: The primary role of a Sales Associate at Conn's HomePlus is to effectively showcase our diverse range of products and financing solutions while delivering exceptional customer service. Sales Associates guide customers through every step of the purchasing journey, becoming knowledgeable advocates for our offerings, which include electronics, appliances, furniture, mattresses, and more. They are expected to creatively address customer needs and resolve any concerns that may arise. Collaboration with store staff is essential to meet performance metrics while ensuring a pleasant shopping experience for all.

Key Responsibilities:

  • Assist customers in person throughout the purchasing process, including product selection, payment options, financing, and logistics for pick-up and delivery.
  • Conduct daily outreach via phone to both existing and prospective customers.
  • Drive new sales opportunities through our extensive array of business services.
  • Foster a supportive and team-oriented work environment.
  • Participate in merchandising and store setup activities, which may involve moving, assembling, cleaning, and maintaining showroom displays.
  • Deliver outstanding customer service in alignment with company standards.
  • Stay informed about current promotions and advertised products.
  • Work collaboratively with internal and external partners to address and resolve customer inquiries.
  • Develop and maintain comprehensive knowledge of products across various categories.
  • Build and sustain relationships with current and potential customers.
  • Achieve sales targets and key performance indicators as established by the company.
  • Uphold confidentiality and adhere to all credit policies, procedures, and regulations.
  • Maximize sales opportunities by presenting all relevant services and products during customer interactions.
  • Conduct all job functions with integrity and honesty.
  • Follow the established sales process as per company guidelines.
  • Be open to performing additional duties as requested by management.

Required Qualifications:

  • Basic literacy and numeracy skills.
  • High School Diploma, GED, or equivalent qualification.

Preferred Qualifications:

  • Experience in appliance, furniture, or electronics sales.
  • Background in customer service.
  • Prior experience in a retail setting.

Skills & Competencies:

  • Excellent interpersonal and communication abilities.
  • Friendly, engaging, and enthusiastic approach to customer interactions.
  • Goal-oriented, self-motivated, organized, and detail-focused.
  • Welcoming and supportive attitude towards customers and colleagues.
  • Ability to listen effectively, articulate product benefits, and instill confidence in customers.
  • Capability to manage multiple tasks and adapt to changing priorities.
  • Maintain a professional appearance and project a positive company image.
  • Strong follow-up and negotiation skills.
  • Proficient in overcoming objections and influencing customer decisions.
  • Willingness to learn and adapt to new technologies.
  • Ability to work independently as well as collaboratively within a team.
  • Open to coaching and constructive feedback.
  • Willingness to acquire selling skills and operate company systems.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.

Work Environment:

  • Work is conducted in a retail store atmosphere.
  • Physical demands include standing for extended periods, handling and lifting merchandise, and utilizing technology and computers.
  • Efficiently manage and move products, including lifting items weighing up to 40 pounds or more.

Conn's HomePlus is proud to be an equal opportunity employer.