Customer Experience Advocate

4 weeks ago


Tucker, Georgia, United States Gainwell Technologies - HMS Holdings Corporation Full time
Gainwell Technologies - HMS Holdings Corporation

We are seeking a skilled Customer Experience Advocate to join our team in Tucker, GA (Hybrid). This role offers a competitive salary of $45,000 - $60,000 per year, depending on experience. As a key member of our customer support team, you will play a vital role in ensuring the satisfaction and success of our clients.

Job Description:

In this position, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with our internal teams to resolve client issues and concerns, while also identifying opportunities for growth and improvement.

Your primary focus will be on communicating effectively with clients, listening to their needs, and providing solutions that meet their expectations. You will also be responsible for documenting client interactions, tracking issues, and reporting metrics to management.

Required Skills and Qualifications:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in CRM software and other technology tools

Bachelor's degree in Business, Communications, or related field required. 2+ years of customer-facing experience preferred.



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