Debt Resolution Specialist

About the Role:

We are seeking a skilled Debt Resolution Specialist to join our team at Automated Collection Services. As a key member of our Student Loan Department, you will play a vital role in handling borrower inquiries and resolving outstanding balances through inbound and outbound calls.

Responsibilities:

• Communicate with borrowers via phone to discuss their accounts and offer suitable repayment plans
• Ensure compliance with relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA)
• Maintain accurate records of all interactions and collection activities
• Address debtor concerns and disputes in a timely and professional manner
• Conduct skip tracing efforts to locate debtors

Requirements and Qualifications:

• Bachelor's degree or equivalent experience in a related field
• Prior experience in debt collection or customer service is highly preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in MS Office and other relevant software

Benefits:

• A competitive salary range of $45,000 - $55,000 per year, based on experience
• Ongoing training and development opportunities
• A comprehensive benefits package, including medical, dental, and vision coverage
• A generous paid time off policy
• The opportunity to work in a dynamic and supportive team environment

Working Conditions:

This is a full-time position requiring regular attendance at our headquarters. After completion of training and satisfactory performance, hybrid work arrangements may be available.