Service Delivery Manager

2 weeks ago


Greenville, South Carolina, United States EcoCare Full time
Job TitleOperations Manager

Job SummaryWe are seeking an experienced Operations Manager to join our team. As an Operations Manager at EcoCare, you will be responsible for overseeing the operational aspects of our business, including creating strategic goals, implementing processes to increase efficiency and customer satisfaction, and leading a team of employees to deliver high-quality results.

Responsibilities
  • Oversee all operational aspects of the business
  • Create strategic and operational goals and objectives
  • Implement systems, processes, and procedures to increase efficiency and customer satisfaction.
  • Communicate with all office and sales staff to ensure client needs are met.
  • Complete walk through, rotations and new account start ups when needed.
  • Ensure data entry is complete and franchisee has all documents needed.
  • Finish all data entry and paperwork complete and on time.
  • Fill out Daily Production Report.
  • Train Franchise Owners. (When needed)
  • Respond to complaints, find and implementing solutions.
  • Follow up on client complaints to ensure they are satisfied.
  • After hours inspections as needed.
  • Assist with cleaning as needed.
  • Handle all office calls that are transferred after 5:00 P.M.
  • Duties may change as office need and structure dictates.


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