Quality Assurance Specialist

1 week ago


San Marcos, California, United States Hollandia Dairy Full time
Job Title: Customer Complaint Resolution Specialist

We are seeking a highly skilled Quality Assurance Specialist to join our team at Hollandia Dairy. As a Quality Assurance Specialist, you will be responsible for tracking and trending customer complaints, investigating root causes, and implementing corrective and preventive actions to ensure the highest quality products.

Key Responsibilities:

  • Investigate customer complaints and identify root causes
  • Develop and implement corrective and preventive actions to prevent future complaints
  • Track and trend data to identify areas for improvement
  • Collaborate with cross-functional teams to resolve customer complaints
  • Manage SQF Practitioners and system
  • Ensure timely and appropriate response to customer complaints

Requirements:

  • Bachelor of Science Degree
  • 2+ years of Quality or CAPA Experience
  • Advanced skills in Microsoft Excel and Word
  • Excellent verbal and written communication skills

Benefits:

  • Excellent medical, dental, vision, and life insurance
  • Flexible Benefits account (FSA) for medical and dependent care
  • Generous PTO allowances and holiday pay
  • 401(k) plan with employer matching
  • Advancement and growth opportunities

Hollandia Dairy is an EEO/AA/Disability/Vets Employer



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