Sales and Customer Service Representative

6 days ago


Vienna, Virginia, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and helping to grow our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
What We Offer
  • Competitive base pay plus bonuses and commissions
  • Employer-paid healthcare for full-time employees, including medical, dental, and vision plans
  • Paid time off for full-time and part-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free 1-hour stretch service each month
  • FREE 1-hour service during your birthday month
  • 50% off additional services
  • 40% off all products
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Why Join Us?

At Massage Envy, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Our team is invested in your success, and we offer a caring community that strives to celebrate individuality and share knowledge.



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