Data Infrastructure Specialist

3 weeks ago

Seattle, Washington, United States Qumulo Careers Full time
About Qumulo Careers

We are a leading provider of unstructured data platforms, empowering enterprises to store and manage exabyte-scale data anywhere – at the edge, in the core data center, or in the cloud. With our innovative technology, we help organizations simplify data management, ensuring they can focus on their core business.

Role Overview

The Platforms Operations team plays a crucial role in designing, implementing, and maintaining the underlying infrastructure that supports various software applications and services within an organization. This includes hardware, software, networks, and other components essential for a robust and scalable platform. As a key member of this team, you will be responsible for supporting new product introduction and prototyping activities for Scale-Anywhere platforms at OEMs/ODMs: On-prem and Edge. You will also provide technical support to resolve platform-related issues, act as an escalation point of contact for all vendor/OEM/ODM issues in the field, and ensure Qumulo's Data Storage standards with respect to component reliability and performance are upheld.

Key Responsibilities

• Support New Product Introduction and prototyping activities for Scale-Anywhere platforms at OEMs/ODMs: On-prem and Edge
• Provide technical support to resolve platform-related issues. Act as escalations point of contact for all vendor/OEM/ODM issues in the field
• Ownership around transfer of internal test processes to vendors/system integrators ensuring Qumulo's Data Storage standards with respect to component reliability and performance are upheld
• Create and maintain comprehensive documentation for system configurations, processes, and procedures. Write detailed technical documents including test plans and functional specifications of hardware
• Work with contract manufacturers and component suppliers to drive field technical issues to closure and corrective action implementations
• Generate fleet impact reports and actionable insights from machine logs and structured hardware metrics data
• Debug electronics hardware with an analytical approach

Requirements

To succeed in this role, you will need a minimum of 5 years of related experience with a Bachelor's degree in EE, CS, CE, or Networking Engineering; or equivalent work experience. Experience in Enterprise Storage Systems is preferred, including but not limited to, working knowledge of key components such as motherboards, SSDs, HDDs, CPUs, and Networking switches. Familiarity with networking protocols and security principles is also required. Strong problem-solving and troubleshooting skills are essential, as well as effective verbal and written communication skills. Knowledge of Product Life Cycle Management systems such as SAP/Agile/Arena/Oracle is a plus. Additionally, knowledge of Python/Linux/Unix, SQL, and/or AWS S3 is preferred.

What We Offer

In return for your expertise, we offer an annual salary range of $102,000 - $142,000, depending on factors such as role level, relevant experience, and location. Our comprehensive benefits package includes healthcare benefits, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible time off, and paid holidays. We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are passionate about innovation and collaboration, and want to join a dynamic team that is shaping the future of data storage, we encourage you to apply.

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