Operations Manager
3 weeks ago
Mangone Law Firm LLC is a dynamic and growing immigration law firm seeking an experienced Operations Manager to lead our daily operations. As a key member of our team, you will be responsible for overseeing the efficient execution of our business processes, ensuring maximum productivity, and maintaining strict compliance with all applicable legal and regulatory standards.
We are looking for a strategic leader with exceptional management skills to support and advance our firm's objectives. The ideal candidate will have a proven track record in operations management, preferably within a law firm or immigration-related environment.
**Key Responsibilities:**
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- Oversight and streamlining of daily operations to enhance efficiency
- Development and implementation of systems for production teams across departments
- Ensuring compliance with legal and regulatory requirements
- Leadership and training sessions for production teams across departments
- Identification, driving, and implementation of continuous improvement initiatives
- Supervision, training, and support for package, declaration, and in-office coordinators
- Management and optimization of resources for maximum productivity
- Maximization of efficiency in case preparation and submission and document firm processes
- Setting key performance indicators (KPIs) for production teams and weekly strategies to ensure effective and high-quality production
- Holding one-on-one and group meetings with production departments to address questions, review cases, create case-specific strategies, and provide personal weekly training
- Collaboration with departments to improve processes and workflows
- Supervision and improvement of Case Managers Department (project managers)
- Monitoring production, analyzing quality and metrics
- Cordination of weekly planning process, current system for bonuses and accountability for forms and packages
- Work with billing and client coordination departments to ensure weekly production targets are met
- Assurance of appropriate staff levels based on actual and anticipated caseload, development, and submission of staffing plans as needed
- Fostering a positive and productive work environment
Salary: $80,000 - $100,000 per year, depending on experience.
**Requirements:**
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- Proven experience in operations management, preferably within a law firm or immigration-related environment
- Demonstrated ability to lead and motivate teams, setting and achieving goals aligned with the firm's vision
- Expertise in overseeing daily operations, optimizing processes, and driving continuous improvement in a law firm setting
- Excellent verbal and written communication skills to interact effectively with the team, clients, and other stakeholders
- Strong ability to identify and resolve operational issues efficiently and effectively
- Aptitude for making informed decisions based on data analysis to enhance operational performance
- Proficiency in monitoring financial performance, managing budgets, and identifying cost-saving opportunities
- Commitment to providing high-quality service and ensuring client satisfaction
- Ability to develop and track KPIs and perform analyses to enhance operational efficiency
Benefits:
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- Position Type: Remote
- Office Attendance: Required for quarterly meetings and at least once a month
- Estimated Workload: 45 to 50 hours per week, which may include some weekend work
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