Automotive Service Professional

6 days ago


Waukee, Iowa, United States Deery Brothers Chrysler Dodge Jeep Ram Waukee Full time

Company Overview

Horne Mazda Avondale is a leading automotive service center seeking an experienced Automotive Service Professional to join our team.

Job Description

We are looking for a highly skilled and motivated individual to perform warranty and non-warranty inspections, diagnostics, maintenance, and repair services on various vehicle makes and models.

Responsibilities

  • Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
  • Ensure that common courtesy is shown toward all customers you come into contact with
  • While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
  • Keep up to date with all technical publications, Service Comm, and Asist terminal operations
  • Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
  • Address all original customer concerns before moving onto additional sales
  • Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
  • Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
  • Participate in any Factory, or in-house sponsored training programs offered to you
  • Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
  • Perform any other duties assigned by the Service Manager, ASM or Group Leader
  • Always come to work on time, ready to work, and in a clean uniform

Requirements

The ideal candidate will have:

  • Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
  • Proven track record of achieving or over-achieving goals
  • Outstanding communication skills
  • Professional appearance and work ethic
  • Great attitude with a high-energy personality
  • Superior customer service skills
  • Ability to read and comprehend instructions
  • Ability to exercise good judgement
  • Valid State drivers license and good driving record

Compensation

We offer competitive pay, estimated at $45,000 - $65,000 per year, health, paid vacation, paid holidays, and a professional work environment.



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