Client Experience Specialist

3 days ago


Roosevelt, New York, United States Callaway Golf Full time

About Us:

Callaway Golf, a leading manufacturer of premium golf clubs, balls, performance gear, and accessories worldwide, is seeking an exceptional individual to join our team as a Client Experience Specialist. Our company's commitment to innovation drives us to create superior products designed to enhance every golfer's experience.

We're part of Topgolf Callaway Brands, a tech-enabled modern golf and active lifestyle company with a portfolio of global brands. As a Client Experience Specialist, you'll play a vital role in maintaining the in-store sales and service experience, promoting sales culture, and achieving or exceeding sales goals and profitability targets.

The estimated salary for this position is $42,000 - $55,000 per year, depending on location and qualifications.

Key Responsibilities:

  • Maintain a sales-focused and efficient approach on the floor to achieve sales goals and deliver exceptional service.
  • Connect with in-store clients, develop relationships, and retain a following of repeat clients to drive individual sales goals.
  • Maintain in-depth knowledge of apparel each season, including fit, fabric, and intended use of the line.
  • Participate in-store events, marketing initiatives, and CRM activity to drive and reward repeat business.
  • Adhere to client service standards and company policies and procedures.

Technical Competencies:

  • Proficient in Microsoft Applications.
  • Proficient in point-of-sale (POS) systems.
  • Strong written and verbal communication skills.
  • Ability to make decisions independently or escalate when necessary.

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