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IT Support Specialist

3 weeks ago

Andover, Minnesota, United States Desktop & Depot Support Full time
Job Description:

We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support in Woburn, Massachusetts.

The successful candidate will be responsible for providing workstation software break fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, IT service management updates, and other client support duties needed to maintain workstation operations and customer satisfaction.

Key Responsibilities:

  • Provide Workstation Software Break Fix Support
  • IMAC – PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset Tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates

Required Qualifications:

  • Previous working experience in desktop support is desired, however, training will be provided for all entry-level new hires
  • Knowledge of PC Imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Salary Range: $60,000 - $80,000 per year based on experience