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IT Field Support Specialist

1 month ago


Demopolis, Alabama, United States Pyramid Consulting, Inc Full time

We are currently interviewing for a talented IT Field Support Specialist to join our team in Demopolis, AL.

The estimated salary for this position is $19/hour with benefits including health insurance, 401(k), and paid sick leave.

About the Job:

This is a 12+ months contract opportunity with long-term potential. The successful candidate will be responsible for providing on-site support to clients in an enterprise environment.

Key Responsibilities:

  • Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM) for P1/P2 Tickets or scheduled activities.
  • Travel to nearby sites as needed.
  • Work from office daily (no remote work).
  • Disconnect and reconnect computer workstations, peripherals, and phone equipment.
  • Hands-on experience with imaging and re-imaging Windows operating systems.
  • Moving equipment safely using wheeled carts and vehicles.
  • IMACD and asset inventory experience.
  • Follow ESD safety precautions to prevent damage.
  • Use documentation and knowledge articles to provision software and solve common issues.
  • Remote desktop connectivity and delivery/set-up of PC equipment.
  • Troubleshoot and resolve user IT issues with PCs, mobile phones, printers, and other devices.
  • Support installations, moves, adds, changes, and disposals (IMACDs).
  • Coordinate IMACDs with affected IT functions.
  • Recate and document processes for high-quality execution.

Requirements and Technology Experience:

  • Windows, Mac, troubleshooting skills.
  • IMACD tasks including install, move, add, change, dispose.
  • Microsoft Active Directory and GPO knowledge.
  • Imaging utilities like Ghost and SCCM.
  • Customer service and strong troubleshooting skills.
  • Significant experience with Microsoft Windows operating systems.
  • Servers: 2012, 2008 R2, 2008, 2003, 2000.
  • Client-side management tools – Microsoft Active Directory, GPO, and SCCM.
  • Disciplined problem-solving skills required.

About Us:

Pyramid Consulting, Inc. is a leading IT industry provider offering equal employment opportunities and prohibiting discrimination and harassment.