Senior Admissions Team Lead

7 days ago


Denver, Colorado, United States SandstoneCare Full time

About Us

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Sandstone Care is a leading provider of mental health and substance use treatment services. We are dedicated to helping teens, young adults, and their families overcome challenges and achieve lasting change.

Job Summary

We are seeking an experienced Senior Admissions Manager to join our team in Denver, CO. As a key member of our Admissions Leadership Team, you will be responsible for managing a team of admissions coordinators and contributing to the development of strategies to enhance team performance and departmental success.

Responsibilities

  • Team Management: Ensure team adherence to policies, procedures, and workflows; conduct weekly supervision, coaching, and performance management; maintain required phone coverage and support with scheduling, hiring, and training as needed.
  • Mentorship & Leadership: Provide mentorship and support to Admissions Managers and Coordinators; lead by example in professionalism, work ethic, and adherence to policies.
  • Special Projects & Initiatives: Collaborate with the Director of Admissions on special projects as needed; lead initiatives to enhance team efficiency, client engagement, and overall departmental success.
  • Training & Development: Foster and facilitate continual training for Admissions Managers and Coordinators; identify opportunities for professional development and growth within the team.
  • Strategic Planning & Reporting: Contribute to strategic planning and goal setting for the department; provide detailed reports and analysis on team performance while identifying trends and areas for improvement.

Requirements

  • Experience: 3-5 years of experience managing a team of 10 or more direct reports; previous work in a call center environment within the behavioral health treatment realm; strong competence across multiple platforms including Salesforce CRM, billing software, electronic health records, and Microsoft office suite.
  • Skills: Ability to type 50+ WPM while maintaining a conversation in proficient English (both written and verbal); ability to speak multiple languages is a plus.

What We Offer

We offer a competitive salary range of $75,000-$95,000, depending on experience, and a comprehensive benefits package. Our interview process typically takes 1-2 weeks, and we are an equal opportunity employer committed to creating a diverse and inclusive workplace.



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