Technical Service Specialist

4 days ago


Mason, Ohio, United States Becton Dickinson Full time

Becton Dickinson, a leading medical technology company, is seeking a skilled technical service specialist to provide on-site support at various customer locations. The ideal candidate will have strong knowledge of electronics, electro-mechanical devices, and pneumatics.

Key Responsibilities
  • Provide on-site installation and maintenance services for sophisticated diagnostic laboratory automation instrumentation
  • Respond to emergency customer requests via dispatch and complete work in accordance with ISO and GMP standards
  • Communicate clearly and effectively with customers regarding service expectations, estimated time of arrival, and status updates
  • Diagnose and resolve hardware and software issues using analytical thinking and problem-solving skills
Requirements
  • Associate degree in a technical field or 3-5 years of experience in electrical/electronics/informatics/mechatronics/biomedical
  • Strong understanding of electronics, electro-mechanical devices, and pneumatics
  • Intermediate knowledge of information systems networking architecture design and setup
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team


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