Customer Service Representative
2 weeks ago
GoodLeap is a pioneering technology company that empowers homeowners to adopt sustainable solutions through innovative financing and software products. With a mission to make sustainable living more accessible and affordable, GoodLeap has delivered best-in-class solutions for over 1 million homeowners. Our platform has facilitated over $27 billion in financing for sustainable solutions since 2018.
Our ImpactGoodLeap is proud to support our award-winning nonprofit, GivePower, which is dedicated to building and deploying life-saving water and clean electricity systems. This initiative has positively impacted the lives of over 1.6 million people across Africa, Asia, and South America.
Job SummaryThe Customer Care Advisor plays a critical role in initiating the sales process, building and managing prospect lists, and generating qualified leads. This position requires exceptional customer service and support skills, as well as the ability to offer additional GoodLeap products to customers.
Key Responsibilities- Represent GoodLeap as a subject matter expert during customer calls
- Provide exceptional customer service and support through strong verbal and written communication skills
- Offer additional GoodLeap products to customers
- Update GoodLeap systems to ensure accurate documentation of customer interactions
- Handle customer issues with diplomacy and ensure customer satisfaction
- Escalate issues to management when necessary and ensure effective communication
- 3+ years of customer service and/or sales experience
- Previous solar customer service or sales experience highly desired
- Excellent interpersonal, verbal, and written communication skills
- Demonstrates ability to display patience, empathy, and strong listening skills
- Embraces change and is flexible to the needs of the business and team
- Ability to accept and apply coaching and feedback from leadership
$22/hour
Additional Information
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and other skills required for the position.
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