Restaurant Operations Manager
3 days ago
About Us
Zaxby's is a place to have fun, spend time with friends, and enjoy great food. Our team members are the heart of our operations, and we're committed to creating an environment where they can thrive.
Job Summary
We're seeking a skilled Restaurant Shift Leader to oversee our daily operations, manage our team, and ensure an exceptional guest experience. As a key member of our management team, you will be responsible for setting shift goals, training staff, and maintaining compliance with company standards.
Key Responsibilities
- Operational Excellence: Ensure efficient execution of daily operations, including food preparation, inventory management, and customer service.
- Team Leadership: Train, develop, and motivate team members to meet or exceed performance standards.
- Guest Experience: Foster a positive atmosphere that encourages guests to return and recommend us to their friends and family.
- Cash Handling: Manage cash handling procedures, including counting tills, handling customer complaints, and ensuring accuracy in transactions.
- Inventory Management: Reconcile inventory discrepancies, maintain accurate records, and ensure products are properly stocked.
- Food Safety and Quality: Maintain high-quality food standards, monitor temperature control, and prevent cross-contamination.
Requirements
- Leadership Qualities: Demonstrate effective communication, problem-solving, and decision-making skills.
- Organizational Skills: Prioritize tasks, manage multiple projects simultaneously, and maintain attention to detail.
- Customer Service: Provide excellent service, resolve conflicts, and respond to customer concerns promptly.
- Availability: Work a flexible schedule, including nights, weekends, and holidays.
- Age Requirement: Be at least 18 years old.
- Education: High school diploma or equivalent required.
- Experience: Previous leadership experience in a fast-paced restaurant environment preferred.
Benefits
- Competitive Salary: $35,000 - $45,000 per year (dependent on location and experience).
- Flexible Schedule: Work a variety of shifts, including days, nights, weekends, and holidays.
- Meal Discounts: Enjoy discounted meals during your shift and off-shift hours.
- Opportunities for Advancement: Career growth opportunities within Zaxby's and its affiliates.
- Recognition Program: Receive recognition and rewards for outstanding performance and contributions to the team.
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