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Parts Store Operations Coordinator

1 week ago


Newport, Vermont, United States O'Reilly Auto Parts Full time

Job Description

The Retail Service Specialist will be responsible for supporting the store manager and assistant managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of assistant or store manager.

Main Responsibilities

  • Provide exceptional customer service to retail and professional customers
  • Supervise customer service levels on the retail showroom, including team member execution on customer service programs
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner
  • Handle special orders and outside purchases efficiently and according to procedure
  • Process retail customer returns and exchanges efficiently and accurately

Requirements

  • Strong communication skills
  • Able to obtain RSS Certification
  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE Certification (desired)
  • Fluency in multiple languages (Spanish highly desired)

Benefits

  • Competitive wages and paid time off
  • Stock purchase plan and 401k with employer contributions starting day one
  • Medical, dental, and vision insurance with optional flexible spending account
  • Team member health/wellbeing programs
  • Tuition educational assistance programs