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Retail Operations Supervisor

2 months ago

Orlando, Florida, United States Lucciano's Full time
Job Overview

Position Summary:

The Retail Operations Supervisor is tasked with overseeing the daily functions of our retail establishment, focusing on the recruitment, training, and performance evaluation of team members.

Key Responsibilities:

  • Recruiting, training, and inspiring your staff to achieve their best.
  • Complying with company standards and service expectations to enhance sales while minimizing expenses, including those related to food, beverages, supplies, utilities, and labor.
  • Conducting and managing monthly inventory assessments.
  • Maintaining a customer-centric approach in all tasks.
  • Delivering essential training to employees to enhance their skills for current roles and potential future promotions.
  • Implementing sanitary practices for food handling, cleanliness, and store maintenance.
  • Ensuring adherence to operational guidelines, company policies, and relevant laws and regulations.
  • Promoting exceptional customer service across all areas.
  • Addressing customer complaints effectively to convert dissatisfied customers into repeat patrons.
  • Investigating and resolving issues related to food quality and service.
  • Providing clear direction and communication to team members regarding operational updates and procedural changes.
  • Fostering team development through ongoing feedback and support.
  • Upholding a professional store image, including appropriate uniforms and appearance standards.
  • Maximizing profitability by boosting sales and managing costs efficiently.
  • Taking full ownership of ensuring smooth store operations, meeting product quality, food safety, sanitation, and customer satisfaction standards.
  • Stepping in as needed to maintain guest service standards and operational efficiency.


Qualifications:

  • Availability to work evenings and weekends.
  • Previous management experience; ServSafe certification is advantageous.
  • Outstanding customer service and leadership abilities.
  • Strong verbal communication skills.
  • Excellent organizational and time-management capabilities.
  • Ability to prioritize and delegate tasks effectively.


To succeed in this role, you should:

  • Be adept at managing employee schedules.
  • Know how to conduct interviews for new hires.
  • Identify opportunities for improving sales and reducing costs.
  • Handle multiple tasks simultaneously with attention to detail.
  • Exhibit attentiveness and courtesy towards our guests.
  • Understand and uphold the standards of Lucciano's in terms of product quality and presentation.
  • Be knowledgeable about and strictly adhere to all food safety protocols.

Benefits:

  • Competitive compensation package, including base salary and tips.
  • Opportunities for career advancement.

Language Proficiency:

Fluent in Spanish and English.

Company Overview

At Lucciano's, we have traveled to Italy to bring back the finest Italian Maestros and cutting-edge technology to create our gelato with unmatched quality. We blend the best local and Italian ingredients, including premium chocolates, to craft a unique and unparalleled product. As a result, we have become synonymous with the finest premium gelato globally. Lucciano's has transformed the gelato industry, raising standards and delighting every customer we serve, one at a time.

Our Products:

We utilize state-of-the-art Italian technology to produce and preserve our gelato. Our dairy gelato is crafted with fluid milk, cream, eggs, and other ingredients that ensure high protein content.